Regarding delivery
Shipping Fee
If the total price of your items is 10,000 yen or more (tax included), and if the total price of items with free shipping is less than 10,000 yen, the shipping fee is a flat 935 yen.
*Additional charges may apply for Okinawa, remote islands, and some areas.
Regarding shipping method and delivery status
Products ordered by customers will be delivered by Yamato Transport, and products over 300,000 yen will be delivered by Sagawa Express.
*You cannot specify the shipping company.
*If there are multiple orders with the same shipping date, shipping name and address, and payment method, we may ship all the items in a single package.
Once the shipping procedure is complete, a shipping notification email will be sent from Application < order@infinitycorp.jp >.
For inquiries about shipping after shipment, such as "changing the delivery address," "specifying the delivery date and time," or "the product has not arrived by the specified time," please check the name of the shipping company and the inquiry slip number listed in the email and contact the parcel inquiry service listed below directly.
*It may take some time for the shipping status to be reflected.
*The tracking number is a customer-specific piece of information required to track and confirm the delivery status on the delivery company's website.
Go to Sagawa Express's parcel inquiry service page
Yamato Transport's baggage inquiry service page
Japan Post Mail Tracking Service
Regarding delivery date and time
Except for orders of pre-ordered or back-ordered items, you can specify the delivery date and time when placing your order.
If you would like to specify a date and time, please set the date and time during the order process. Please note that we may not be able to deliver at the specified time depending on the region, traffic conditions, and stock availability.
*If normal delivery methods, such as sea freight, are difficult, we may not be able to accommodate your specified delivery date and time.
*We cannot accept requests for dates and times other than those available.
If you do not specify a delivery date and time when placing your order, the product will be shipped from our store on the day of your order at the earliest, and within one business day at the latest. You can check the status of your order 24 hours a day from "Order History / Shipping Status".
*For deliveries to Okinawa and remote islands, depending on the contents of your order, delivery may be by sea. In that case, please note that delivery may take longer than usual.
*If you pay by bank transfer, we will proceed with shipping as soon as we confirm that your payment has been completed.
*Pre-ordered items will take some time to ship.
*Delays may occur due to traffic conditions or weather at the time of delivery.
*We are unable to accommodate requests for product reservations or delivery delays.
*Pre-ordered items will be shipped around the expected arrival date.
(*The expected arrival date may change.)
*For products that are ordered, delivery times vary depending on the product.
*Please note that during sales periods, orders may be in high volume and shipping may be delayed more than usual.
If the product receipt period has passed
Cash on delivery items can generally be received within 7 days of arrival.
If you are not at home, the delivery company will leave a notice.
Please arrange your desired delivery date and time within the reshipment period and be sure to receive the product. The product will be automatically returned to us in the following cases:
*If you are unable to contact the contact number listed on the absence notice *If your address is unknown
Returned items will be handled at our discretion.
If you are unable to receive the product due to unavoidable circumstances, please contact us in advance and we will resend it. Depending on the situation, we may not be able to resend the product. We cannot resend the product after it has been processed, so please contact us before returning it. If you decline to receive the product for your own reasons or are absent for an extended period of time, we will take measures to restrict usage and limit payment methods to credit card payments. Please be sure to receive the products you have ordered.